Frequently Asked Questions
Answers to the most common questions from B2B buyers sourcing beauty and personal care products. If you do not find what you need, please contact us at sales@buylong.cn.
Are you a manufacturer or a trading company?
We are a professional export trading company based in Beijing, China, with a strong network of verified OEM/ODM manufacturing partners across China. We manage quality control, logistics, and export documentation on your behalf so you get factory-direct prices with a single reliable point of contact.
Do you support OEM/ODM and custom branding?
Yes. We offer full OEM/ODM services including custom colors, finishes, logos, packaging, and user manuals in your language. Send us your design or requirements and we will provide a tailored solution.
What is your minimum order quantity (MOQ)?
MOQ varies by product. We welcome sample and trial orders so you can evaluate quality before committing to bulk quantities. Contact us with your target order size for a tailored quote.
Can I order samples first?
Yes. Samples are available for most products. We coordinate sample delivery as quickly as possible, shipped by express courier (DHL/FedEx/UPS). Trial orders are welcome for new customers.
What is your lead time?
Lead time is confirmed based on the product and order quantity, after order confirmation. We provide a clear production and delivery schedule before you commit.
What payment methods do you accept?
We accept T/T (bank transfer) and other methods. Payment terms are arranged based on order size and partnership, typically with a deposit before production and balance before shipment.
What are your shipping terms?
We work with FOB, CIF, and DDP terms depending on your preference. We handle international freight by sea, air, or express courier and can arrange door-to-door delivery (DDP) for convenience.
What certifications and quality control do you provide?
Relevant product certifications for your target market are available upon request. We perform quality inspections during production and before shipment to ensure consistent quality.
How do you ensure product quality?
Our quality assurance includes pre-production samples, in-line inspection during manufacturing, and final random inspection before packing. Detailed QC reports can be provided.
Can you help with import and export documentation?
Yes. We handle all export documentation including commercial invoice, packing list, bill of lading, and certificates of origin. We can also assist with customs and compliance for your destination market.
